Privacy Policy & Terms of Service

Privacy Policy

1. Overview

TIK.GE ("we", "us", or "our") provides an online platform for discovering and booking services such as beauty, wellness, sports, and other appointments. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using TIK.GE, you agree to the practices described here.

2. Information We Collect

TIK.GE collects and processes information necessary to provide booking services. This may include:

• Customer names
• Phone numbers
• Email addresses
• Appointment details (date, time, service, and related notes)
• Business and provider information

3. How We Use Your Information

We use the information we collect solely to facilitate bookings and provide related services, including confirming and managing appointments, communicating with you about your bookings, providing customer support, and improving the reliability and quality of the service.

4. Data Received Through Altegio

Data received through Altegio is used solely to facilitate booking and related services. We do not use Altegio data for any purpose unrelated to providing the booking experience you have requested.

5. Sharing of Information

TIK.GE does not sell personal information to third parties. We share information only with the businesses and service providers necessary to fulfill your booking, and with service providers (such as Altegio) that help us operate the platform, subject to appropriate confidentiality and data-protection obligations.

6. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we delete or anonymize it.

7. Your Rights

Users may request deletion or correction of their personal data by contacting support at info@tik.ge. You may also request access to the personal data we hold about you.

8. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above and, where appropriate, by additional notice.

10. Contact

If you have questions about this Privacy Policy or your personal data, contact us at info@tik.ge.

Cancellation & Refund Policy

1. Free Cancellation Window

Each venue sets its own free-cancellation window (for example, 6 to 24 hours before your appointment). If you cancel within that window, the deposit (or service amount) you paid online is refunded; the reservation fee is non-refundable (see section 4). The exact window for your booking is shown on the checkout and confirmation screens.

2. Late Cancellation & No-Shows

If you cancel after the free-cancellation window has passed, or do not show up for your appointment, the booking is treated as a no-show and is non-refundable. Any amount paid online (including the reservation fee) is not returned.

3. Payment Options

Depending on the venue, one of the following applies at checkout:

• Pay in full online: the full service price is charged online at the time of booking.
• Deposit online: a percentage of the service price is charged online now; the remaining balance is paid at the venue.
• Pay at the venue: the service is paid at the venue; only the reservation fee is charged online now.

4. Reservation Fee

Some bookings include a fixed reservation fee charged online to secure your slot. The reservation fee is a non-refundable service charge: it is not returned on cancellation, whether within or outside the free-cancellation window.

5. Refunds

Eligible refunds are returned to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

6. Rescheduling

Where rescheduling is available, moving an upcoming booking is subject to the venue's availability and the same cancellation window described above.

Because services are provided by independent venues, a venue may apply additional or stricter terms. Any venue-specific terms shown to you at the time of booking apply in addition to this policy.

Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the TIK.GE platform and services ("Service"), operated by TIK GE (Reg. No. 405766390). By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. The Service

TIK.GE provides an online platform that allows users to discover businesses and book services and appointments. TIK.GE acts as a booking intermediary between customers and providers and is not the provider of the services themselves.

3. Bookings and Appointments

When you book through TIK.GE, you agree to provide accurate information and to honor confirmed appointments. Providers may set their own policies regarding cancellations, rescheduling, and no-shows, in addition to the Cancellation & Refund Policy above. You are responsible for reviewing and complying with the relevant provider's policies.

4. User Responsibilities

• Provide accurate and current information when making a booking.
• Use the Service only for lawful purposes.
• Do not misuse, disrupt, or attempt to gain unauthorized access to the Service.

5. Third-Party Services

The Service integrates with third-party providers such as Altegio to enable booking functionality. Your use of those integrations may also be subject to the third party's terms. TIK.GE is not responsible for the availability or accuracy of third-party services.

6. Intellectual Property

All content, trademarks, and materials on the Service are owned by TIK GE or its licensors and are protected by applicable law. You may not copy, modify, or distribute them without prior written permission.

7. Disclaimer and Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, TIK GE is not liable for any indirect, incidental, or consequential damages arising from your use of the Service or from the services booked through it.

8. Privacy

Your use of the Service is also governed by the Privacy Policy above, which explains how we handle personal data.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent to info@tik.ge.